Privacy Policy

Effective Date: [INSERT DATE]

M&R Home Cleaning Services ("M&R," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mrhousecleaningjax.com (the "Site") or use our cleaning services.

By using our Site or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

a) Information You Provide to Us

When you fill out our contact form, request a quote, or communicate with us by phone, email, or WhatsApp, we may collect:

• Your name
• Email address
• Phone number
• Home or service address
• Details about the cleaning service you are requesting
• Any other information you choose to provide in a message

b) Information Collected Automatically

When you visit our Site, we may automatically collect certain technical information through cookies and similar technologies, including:

• IP address and approximate location
• Browser type and device information
• Pages visited and time spent on the Site
• Referring website or source

c) Third-Party Tools

We may use third-party services such as Google Analytics, Google Business Profile, and social media or advertising tools (for example, Meta/Facebook) that collect usage data to help us understand and improve our Site and marketing. These third parties have their own privacy policies governing their use of information.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes
• Schedule, perform, and manage our cleaning services
• Communicate with you about appointments, services, and offers
• Improve our Site, services, and customer experience
• Comply with legal obligations
• Prevent fraud and protect the security of our Site and business

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: with trusted vendors who help us operate our business (such as website hosting, scheduling tools, or communication platforms), bound by confidentiality obligations.
• Legal requirements: when required by law, subpoena, or to protect our legal rights.
• Business transfers: in connection with a merger, sale, or transfer of our business assets.

4. Cookies and Tracking Technologies

Our Site may use cookies to enhance your browsing experience, analyze traffic, and support marketing. You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information, including the right to access, correct, delete, or opt out of certain uses of your data.

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect, to request deletion of your information, and to opt out of the sale of personal information. As stated above, we do not sell personal information. To exercise your rights, contact us using the details below.

Other U.S. State Privacy Laws

Residents of states with applicable privacy laws (such as Virginia, Colorado, Connecticut, and others) may have similar rights to access, correct, or delete their personal information. We will respond to verified requests as required by applicable law.

8. Children's Privacy

Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Third-Party Links

Our Site may contain links to third-party websites (such as Google or social media). We are not responsible for the privacy practices or content of those websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: