Terms & Conditions

Effective Date: [INSERT DATE]

Welcome to M&R Home Cleaning Services. These Terms & Conditions ("Terms") govern your use of our website mrhousecleaningjax.com (the "Site") and the cleaning services we provide. By accessing our Site or booking our services, you agree to these Terms. If you do not agree, please do not use our Site or services.

1. Services

M&R Home Cleaning Services provides residential and commercial cleaning services in Jacksonville, FL and surrounding areas, including but not limited to regular house cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and short-term rental (Airbnb) cleaning. The specific scope of each service will be agreed upon at the time of booking.

2. Quotes and Estimates

Quotes and estimates provided through our Site, by phone, or by message are based on the information you provide and are not final until confirmed. The final price may vary depending on the actual size, condition, and requirements of the space. We will communicate any price adjustments before performing the work whenever possible.

3. Booking and Scheduling

• Appointments are subject to availability and confirmation.
• You agree to provide accurate information and safe access to the property at the scheduled time.
• If our team cannot access the property at the scheduled time, additional fees may apply.

4. Cancellations and Rescheduling

We kindly ask that you provide at least [24 or 48] hours notice to cancel or reschedule an appointment. Late cancellations or missed appointments may be subject to a cancellation fee, as communicated at the time of booking.

5. Payment

Payment is due upon completion of services unless otherwise agreed in writing. We accept the payment methods communicated at the time of booking. Late or unpaid balances may be subject to additional charges.

6. Satisfaction and Re-Clean Policy

We take pride in our work. If you are not satisfied with a cleaning, please contact us within [e.g., 24 hours] of the service, and we will make reasonable efforts to address your concerns, which may include returning to re-clean the affected areas.

7. Client Responsibilities

• Secure or remove fragile, valuable, or irreplaceable items prior to service.
• Inform us of any special instructions, hazards, pets, or areas requiring particular care.
• Ensure a safe working environment for our team.

8. Liability

M&R Home Cleaning Services carries appropriate insurance and takes care to protect your property. In the event of accidental damage caused directly by our team, you must notify us within [e.g., 48 hours] so we can investigate and address the matter. We are not liable for:

• Pre-existing damage or normal wear and tear
• Damage resulting from defective or improperly installed items
• Items not secured or disclosed by the client
• Indirect, incidental, or consequential damages

9. Use of the Website

You agree to use our Site lawfully and not to:

• Submit false or misleading information
• Attempt to gain unauthorized access to the Site or its systems
• Use the Site in any way that could damage, disable, or impair it

10. Intellectual Property

All content on this Site, including text, images, logos, and graphics, is the property of M&R Home Cleaning Services or its licensors and may not be copied, reproduced, or used without our written permission.

11. Third-Party Links

Our Site may link to third-party websites or tools (such as Google or WhatsApp). We are not responsible for the content, policies, or practices of those third parties.

12. Disclaimer of Warranties

Our Site and services are provided "as is" and "as available." While we strive for excellence, we make no warranties, express or implied, regarding uninterrupted or error-free operation of the Site.

13. Limitation of Liability

To the fullest extent permitted by law, M&R Home Cleaning Services shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Site or services.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law principles. Any disputes shall be resolved in the courts located in Duval County, Florida.

15. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Effective Date." Continued use of our Site or services after changes constitutes acceptance of the updated Terms.

16. Contact Us

If you have any questions about these Terms & Conditions, please contact us: